+613 8102 9333      45 CUBITT ST, CREMORNE, VIC, AUSTRALIA 3121

FAQ

Our Head Office and design studio is located in Melbourne, Australia. We have a showroom in Hong Kong, a dedicated factory in India and factory partnerships in Bangladesh and China.

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Our retail clients are a diverse mix of boutique fashion retailers and leading department stores located in Australia, Asia, South Africa and Europe. They rely on us to deliver high quality craftsmanship and design at an attractive price point.

Yes, our global brand Marcus B offers private-label product solutions from concept to checkout. To apply for an account,

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Yes. Almost all of our online product range can be customised to meet your requirements, dependent on material availability and meeting our minimum order quantity per style and colour. (Please refer FAQ below.)  To enquire about customisation, please register for an account, then select the product and checkout with your selection.  You can make comments or outline your specific requirements in the “Get A Quote” section at checkout.  A representative of our team will be in touch within 24 hours of receiving your request to discuss your unique requirements.

Our main line is leather sandals however we also offer boots, ballets, wedges, sneakers, clutch bags, shoulder bags, tote bags, pouches and wallets.

Yes, all our footwear and accessories are unconditionally guaranteed.

We do. We accept minimum orders of:
 360 pairs per style and colour (Indian sandals)
 360 pairs per style and colour (Indian flat shoes and boots)
 500 pairs per style and colour (Bangladeshi espadrilles)
 600 pairs per style and colour (Chinese footwear)
Quantities of our Indian-manufactured leather handbags are negotiable depending on the selection of leather quality.

Our custom-designed products have a negotiable minimum order quantity (MOQ) which is
determined on assessment of your overall program.

All shipments from Bangladesh, China, India and Vietnam are made as freight on board (FOB).

Our terms of business are negotiable depending on your order enquiry.  Generally, for first- time customers, we accept letter of credits (irrevocable) or 30% advance payment and 70% cash on delivery (COD). All our prices are quoted in US dollars ($USD).

You can contact us using our online form. Otherwise, call us on +61 3 8102 9333 during Australian Eastern Standard Time business hours (9:00am – 5:30pm AEST). We respond to all enquiries.

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From initial enquiry, our average lead time on our products is three to four weeks. Sample charges are negotiable depending upon the quantity of product ordered. We ask our customers to provide international courier details so samples can be sent directly.

We showcase our footwear collection at the biannual Riva Del Garda International Shoe Fair in Italy. We also have a showroom in Hong Kong or you can request an account to access our collection online. Click here to see how.

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We’re acutely aware of our obligations to upholding international labour and safety standards and abiding by the Universal Principles on Human Rights. All our factories have strict policies that adhere to international safety and environmental standards, child-labour laws and ethical conditions for employees.  We also conduct periodic audits to so we can confidently assure customers that we are fully compliant.

No, we’re a product development and design house with manufacturing capabilities. That’s what differentiates us from our competitors and allows us to offer our customers the most attractive prices. We have our own dedicated sandal factory in India plus partnerships with other specialty footwear and accessory factories in China, India and Bangladesh.  You’ll find our head office and design studio in Melbourne, Australia, and our showroom in Hong Kong.

We are always interested in talking to passionate, like-minded businesses who share our love of footwear and accessories. We also love ‘thinking big’ and seeing our brand shine on the world stage. If you think you have what it takes to help us deliver on our vision and distribute the Marcus B brand in your region, we’d love to hear from you.  Submit your enquiry via the contact form on our site and a member of our team will be in touch.

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