FAQ

Where are you located? 

Our head office and design studio is located in Melbourne, Australia. We have a showroom in Hong Kong, a dedicated factory in India and factory partnerships in Bangladesh and China. 

Where can I buy your products?

Our retail clients are a diverse mix of boutique fashion retailers and leading department stores located in Australia, Asia, South Africa and Europe. They rely on us to deliver high-quality craftsmanship and design at an attractive price point.

Do you offer private label developments?

Yes, our global brand Marcus B International offers private-label product solutions from concept to checkout. To apply for an account, click here.

Can any of your products be customised?

Yes.  Almost all of our online product range can be customised to meet your requirements, dependent on material availability and meeting our minimum order quantity per style and colour. (Please refer FAQ below.)  To enquire about customisation, please register for an account, then select the product and checkout with your selection.  You can make comments or outline your specific requirements in the 'Get a quote' section at checkout.  A representative of our team will be in touch within 24 hours of receiving your request to discuss your unique requirements. 

What accessories do you offer?

Our main line is leather sandals however we also offer boots, ballets, wedges, sneakers, clutch bags, shoulder bags, tote bags, pouches and wallets.

Do you guarantee your products?

Yes, all our footwear and accessories are unconditionally guaranteed.

Do you have a minimum order size?

We do. We accept minimum orders of:

  • 360 pairs per style and colour (Indian sandals)
  • 360 pairs per style and colour (Indian flat shoes and boots)
  • 500 pairs per style and colour (Bangladeshi espadrilles)
  • 600 pairs per style and colour (Chinese footwear)

Quantities of our Indian-manufactured leather handbags are negotiable depending on the selection of leather quality.

Our custom-designed products have a negotiable minimum order quantity (MOQ) which is determined on assessment of your overall program. 

What is your shipping policy? 

All shipments from Bangladesh, China, India and Vietnam are made as freight on board (FOB).

What are your terms of business? 

Our terms of business are negotiable depending on your order enquiry.  Generally, for first-time customers, we accept letter of credits (irrevocable) or 30% advance payment and 70% cash on delivery (COD). All our prices are quoted in US dollars ($USD). 

How can I get started with marcus b International?

You can contact us using our online form. Otherwise, call us on +613 8102 9333 during Australian Eastern Standard Time business hours (9:00am – 5:30pm AEST). We respond to all enquiries.

What are your sampling lead times and do you charge for samples? 

From initial enquiry, our average lead time on our products is three to four weeks.  Sample charges are negotiable depending upon the quantity of product ordered. We ask our customers to provide international courier details so samples can be sent directly. 

Where can I view your product?

We showcase our footwear collection at the biannual Riva Del Garda International Shoe Fair in Italy. We also have a showroom in Hong Kong or you can request an account to access our collection online. Click here to see how.

Do your factories operate ethically?

We're acutely aware of our obligations to upholding international labour and safety standards, and abiding by the Universal Principles on Human Rights.  All our factories have strict policies that adhere to international safety and environmental standards, child-labour laws and ethical conditions for employees.  We also conduct periodic audits to so we can confidently assure customers that we are fully compliant.

Is marcus b a factory agent?

No, we’re a product development and design house with manufacturing capabilities. That’s what differentiates us from our competitors and allows us to offer our customers the most attractive prices. We have our own dedicated sandal factory in India plus partnerships with other specialty footwear and accessory factories in China, India and Bangladesh.  You’ll find our head office and design studio in Melbourne, Australia, and our showroom in Hong Kong.

I’m a distributor so can I collaborate with Marcus B?

We are always interested in talking to passionate, like-minded businesses who share our love of footwear and accessories. We also love ‘thinking big’ and seeing our brand shine on the world stage. If you think you have what it takes to help us deliver on our vision and distribute the Marcus B brand in your region, we’d love to hear from you.  Submit your enquiry via the contact form on our site and a member of our team will be in touch.